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Karen, the Interrupting Customer – #1040

by Mirre van den Bos, Gergana Dzhondzhorova, Ioana Frincu, Ella Velner, Thomas Beelen and Mariet Theune

Karen is a conversational agent taking the role of an angry customer in
a retail context. While the user (retail employee) tries to convince Karen to follow
the rules, the agent interrupts the user, and verbally and nonverbally reacts to the
user’s sentiments.

Full article: Demo Paper 1040